We want you to receive your puzzles in perfect condition, every time, and as quick as possible. We therefore work hard to ensure popular puzzles are in stock and ready to dispatch. Our delivery partners have been chosen as they offer both tracked and swift delivery worldwide.
When you select a puzzle quantity you will be advised of the dispatch time. All in-stock items are shipped within 5 business days, usually sooner. Items that are out of stock and all Personalised puzzles take up to 10 business days.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.
DELIVERY TIMESCALESWe have 3 kinds of express delivery methods for you to choose, standard delivery、expedited delivery and rush delivery .
Standard Delivery (price:6.99USD or Free shipping on all purchases over $30 in our store)
All standard deliveries are tracked for peace of mind. Standard delivery is available on all puzzles. You will receive your tracking number once your order has been shipped.
USA – Delivered by epacket – delivery estimate – 15-20 business days
UK – Delivered by epacket – delivery estimate – 15-25 business days
Europe – Delivered by epacket – delivery estimate – 15-25 business days---(Pay taxes and fees by yourself)
Canada – Delivered by epacket – delivery estimate – 15-35 business days
Africa – Delivered by epacket – delivery estimate – 25-40 business days
Australia - Delivered by epacket – delivery estimate – 15-20 business days
New Zealand - Delivered by epacket – delivery estimate – 15-20 business days
Rest of the World – Delivered by epacket – delivery estimate – 25-60 business days
Expedited Delivery (price:15USD)
USA – Delivered by USPS – 10-15 business days
Rest of the World –3-30 days faster than Standard Delivery
Rush Delivery (price:30USD)
Delivery time: 3-7days
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information.